FAQ
Here you will find many answers to a lot of Frequently Asked Questions regarding our products and services.
Please click on the question below that matches your enquiry and the answer will be displayed.
If you can not find the answer to your question, please Submit your questionto us through ContactUs page and we will be more than happy to assist.
1. Synthetic grass installation would involve a high upfront expense. Is this a good investment?
More than most people realise. How does a 100% to 200% return on your investment ("R.O.I") sound to you? Too good to be true?
Not according to a Money journal facts on estate renovations or Penn State University, Department of Landscape Architecture.
They both concur that a properly done landscaping property renovation offers the greatest benefit on return on your dollar of any domestic betterment you can produce; and that you will get a 100% to 200% profit on your return on your dollar when applied to an investment property resale value.
This really surpasses the R.O.I. you could wish to gain from a kitchen remodel, bath remodel, swimming-pool, or any other domestic improvement.
Nevertheless homeowners hardly ever think of landscaping first when remodeling in hopes of gaining a higher resale value. Even if you aren’t planning to move, it’s good to know you are adding true value to your household simply and instantly just by installing synthetic artificial lawn - not to mention the savings from water usage and costs associated with in maintaining real grass. And it looks fantastic!
A real estate appraiser or agent would tell you that landscaping contributes to a home in two ways. First it simply adds to the total value of the property, and second is the aesthetic and emotional role landscaping plays when trying to sell a house. So as you can see synthetic grass lawn is a great investment for any property.
They both concur that a properly done landscaping property renovation offers the greatest benefit on return on your dollar of any domestic betterment you can produce; and that you will get a 100% to 200% profit on your return on your dollar when applied to an investment property resale value. This really surpasses the R.O.I. you could wish to gain from a kitchen remodel, bath remodel, swimming-pool, or any other domestic improvement. Nevertheless homeowners hardly ever think of landscaping first when remodeling in hopes of gaining a higher resale value. Even if you aren’t planning to move, it’s good to know you are adding true value to your household simply and instantly just by installing synthetic artificial lawn - not to mention the savings from water usage and costs associated with in maintaining real grass. And it looks fantastic!
A real estate appraiser or agent would tell you that landscaping contributes to a home in two ways. First it simply adds to the total value of the property, and second is the aesthetic and emotional role landscaping plays when trying to sell a house. So as you can see synthetic grass lawn is a great investment for any property.
2. Why should I purchase synthetic grass instead of real grass?
3. Doesn't artificial grass look and feel fake?
Most people won't be able to tell the difference between your new synthetic grass lawn and the real thing. People who are familiar with the older types of synthetic turf think that all artificial grass is stiff and abrasive.
Newer modern types are actually much softer and feel more like the genuine article. Polyethylene yarn makes this possible. Now that people have begun using artificial turf for residential lawns, the application of this new technology is more important than ever. Homeowners demand a high quality synthetic grass that won't feel fake.
4. Are your products Australian made or is this imported Chinese rubbish?
Products from both ranges are made to the highest Australian standards, i.e. UV Stabilised, No Harmful Chemicals, Lead Free & Non Cancerogenic. Over the last 10 years with the help of our gathered experience in Australian synthetic grass market needs we were able to select and offer to our customers the absolute best in premium quality from both worlds- Australian & imported ranges. We constantly continue to refine, research and make available to our customers the best there is to offer
5. Your prices are so low; does that mean your quality is inferior?
A. Not at all. Our prices do not reflect the quality of our products. We are bulk buyers and bulk sellers, and since we are totally internet/online based Synthetic Grass Mega Store, we do not have any physical showrooms and this way we keep our expenses to a minimum so we can pass on the savings to You-Our Customer.
Our quality is of the highest standard, and we offer free samples so you can see and feel for yourself what you will be purchasing, and let’s face it, the best show room is your own home.
6. Do you deliver your synthetic grass products Australia wide?
7. How much will it cost me to get it delivered to my home?
A. Ok, unfortunately, couriers and freight forwarding companies are a necessary evil. They are a law on to themselves and we have no choice but to use their services. However, we do continuously look for better and more cost-efficient courier companies that can service our customer’s needs as we would never want you to pay more than it is absolutely necessary. At the end of the day, our business is to supply synthetic grass to you at the best possible price for the best possible quality not to make money on deliveries. We are not in the trucking business.
So, the courier fee is calculated per roll based on either cubic metrege or dead weight whichever is greater, and it varies from 2m Wide Rolls to 3.7m and 4m Wide Rolls and from city to city, state to state, metro or country area, home or a depot delivery.
Because of the different sizes and weight of the rolls, different trucks will have to be used, therefore there is a difference in courier fees. If the delivery fee to your home came up as a shocker, because of your location and because of the size and the weight of the rolls, there is another alternative and that would be to organize delivery to the nearest depot and because it has fork lift-assist it is a much cheaper option, and then from the depot, you make own arrangements, i.e. pick it up yourself with a trailer or organise a local delivery to your home.
If you are having difficulties please email us for a quote at http://www.noworriesturf.com.au/contacts/ or call us on Ph; 1300 03 77 11
8. Am I able to pick up the synthetic grass that I have purchased?
9. How much do No Worries Turf products cost and how can I view them?
10. Does your synthetic grass come with warranty?
11. Do you offer any Special Deals?
12. Is it easy to install a fake lawn at my place?
13. How long will my Installation take?
14. How is the turf secured to the ground?
15. How do I work out how much synthetic grass do I need for my project and how much will it cost me?
Also, it is very important to keep in mind that if you are going to landscape your project, meaning if you are going to have to cut the turf into the shape to fit your landscape, you will need to allow for an extra 20-30% for wastage. This way you will never run short.
Of course, if your project does not have any special shaping requirements and happens to be an exact rectangular or a square shape then you will only need to allow for 10% extra.
And you are always welcome to visit our “ DIY & Maintenance Tab’ to look at the installation video and to find out all you need to know about installing the synthetic grass like a professional.
Synthetic grass is priced on a $ per square metre basis, and this is calculated by multiplying the width of an area by the length, i.e. 2 m wide x 10m Long = 20 square metres x $sq/m= $Total price. And this is how easy it is to calculate how much you will need and what it will cost you.
1)First of all, measure the section that you would like to cover with synthetic grass and measure maximum width by maximum length and multiply one by the other, which will give you a total square metrege required for your project, i.e. 2m Wide x 10m Long= 20sqm.
Also it is very important to keep in mind that if you are going to landscape your project, meaning if you are going to have to cut the turf into the shape to fit your landscape, you will need to allow for an extra 20-30% for wastage. This way you will never run short.
Of course, if your project does not have any special shaping requirements and happens to be an exact rectangular or a square shape then you will only need to allow for 10% extra.
And you are allways welcome to visit our “ DIY & Maintenance Tab’ to look at the installation video and to find out all you need to know about installing the synthetic grass like a profational.
The synthetic grass is priced on a $ per square metre basis, and this is calculated by multiplying the width of an area by the length, i.e. 2 m wide x 10m Long = 20 square metres x $sq/m= $Total price. And this is how easy it is to calculate how much you will need and what it will cost you.
16. How do I purchase No Worries Turf products and Accessories?
- Personal/Company Cheque Money Order
- Direct Deposit (CBA)
- Paymate Visa & Mastercard (24hrs authorization period for clearance)
- Interest Free Lay-by Payment Plan
- PayPal Visa, Mastercard
- Over the Phone Payment between 9am-5.30pm Mon-Fri (24hrs authorization period for clearance)
If you would like to process the payment over the phone then please call us on 1300 03 77 11 and we will be more than happy to assist you, Visa or Mastercard only.
If you would like to set up a Lay-by payment plan, please Click on ContactUs and we will be happy to assist in setting it up for you.
17. How fast will you ship the product?
18. Can you organise installation of my new artificial grass?
19. What about difficult access or unusual areas?
20. How much would a professional installation cost me?
21. How do I get more information or a quote?
22. Can you walk on synthetic lawn?
23. How long does synthetic grass lawn last?
24. Is the product Pet friendly? What if my dog leaves its mess behind?
25. Are No Worries Turf artificial grass products flammable?
26. Does the product fade?
27. Does the product drain when it rains?
28. What maintenance is required?
29. Is the product safe for my children to play on?
30. Is No Worries Turf glossy/shiny like the others?
31. What is No Worries Turf made from?
32. What happens to the water when it rains?
33. I need more than a 2 metre width, do you have wider rolls?
34. Do you have a minimum amount to purchase?
35. Do you offer discounts for bulk purchase?
36. I am a landscaper; do you have a Trade Price List?
37. Do you sell accessories?
38. I have an awkward shape to cut, is this ok?
39. Can I install/lay the synthetic grass on concrete or decking?
40. Can I install/lay the synthetic grass on balcony?
WELCOME TO NO WORRIES TURF!
"Grass doesn't always have to be greener on the other side"
No Worries Turf is an Australian Family Owned and Operated company that realises the importance of time; Family time, Personal time, your You time.
No Worries Turf has a mission: to provide You, our valued clients, with ONLY the Best Quality Synthetic lawns and Real Organic Grass Lawn Products, available in a dynamic Australian economy at the most competitive prices.
And if you feel that you prefer Real Organic Grass Lawn instead of Synthetic Grass that's not a problem, as we have both options Artificial Grass and Real Organic Grass Turf available for you to choose from in our online shop.
We deliver our products to Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra, Tasmania as well as all the suburbs all over Australia.
We offer you a special handpicked from hundreds of options range of quality synthetic lawn products and services aimed to give you exactly that and MUCH more.
We specialise in only top quality synthetic grass/turf products, made to meet or exceed Australian manufacturing standards, and we sell direct to the public and also supply and distribute to wholesalers.
As well as lots of other home and back yard products like Stainless Still Outdoor Showers, Sheds, Garages, most realistic Artificial Plants and Trees, Chicken coops, Dog Cannels.
And ones you get your life back by having installed one of our artificial lawns we also have a large selection of Games Tables like Snooker, Pool, Billiards and Tennis tables as well as Hockey and Football tables for you and your family and friends to enjoy together in your leisure.
Part of the No Worries Turf lifeblood exists in creating relationships and helping families to take back time for freedom to enjoy life. We aim to provide only the absolute, best quality Australian made and Imported synthetic grass at the most competitive prices to suit every need. Interest free and Lay-buy payment plans options are also available.
We have been supplying premium quality artificial grass lawns for the last 15+ years and have helped over 30,000 families and businesses Australia wide create stunning and practical, low maintenance outdoor areas.
We are also proud to offer and shear with those of you that would like an opportunity to make some Extra Income for themselves and their families our newly launched Referral Rewards Affiliate Program where simply by promoting and referring others to our shops online you will be able to earn good ongoing Commissions from the sales that eventuate from your Referrals. If you are interested just click on this link : Referral Rewards and welcome to the family.
Paul Loza
Director and CEO NWTurf.
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